Subway is supposed to be a place where one can go to “eat fresh.” Though there’s recently been some doubt over how long the chain keeps that chicken teriyaki on the shelf, the phrase is even in the company’s slogan. Still, munching on a bunch of bugs fresh of the zapper isn’t exactly what most customers have in mind. On Monday, an employee in Franklin, Indiana, was caught on tape killing insects right over the exposed meat, cheese, and veggies that go into making the franchise’s subs.
A customer named Justin Clemons captured the stomach-churning moment on camera, and originally posted the video to Facebook.
“As we sat down I heard a zapping sound. I couldn't believe what I was witnessing,” he wrote inthe caption. “Please share, this is by far the most unsanitary thing I have witnessed in a restaurant.”
Subway should be embarrassed,” he added. “I will never eat there again.”
Clemons’ post has been viewed nearly 90,000 times in just a few short days, and received dozens of comments, with other customers voicing their disgust. Subway, for its part, was embarrassed, and eventually reached out to apologize.
“We truly regret you had this experience Justin, and we are looking into this right now.” a Subway spokesperson wrote on Facebook. “Food safety is our top priority, and we are working with the franchisee to address [it] immediately.”
Subway wasn’t the only one that reached out to the franchise. By Tuesday, Johnson County Health Department had received numerous phone calls about the incident.
“We had a staff meeting this morning, and as soon as [it] got out we had messages about it,” John Bonsett, the department’s director, told the Indy Star. “We started calling and sent someone right out.”
They discovered the employee was going after fruit flies and gnats, rather than larger flies. But still, it’s definitely not a sanitary way to deal with an infestation.
“That’s just not good practice,’ Bonsett said, adding that fruit flies typically appear when a drain hasn’t been cleaned properly or when produce has become overripe. “If you do that (the flies) are likely to bounce somewhere. Or they may disintegrate and the particles may go somewhere, and we don’t know where.”