The only thing worse than having your food delivered late, is the delivery driver body shaming you after. According to the Toronto Star, last week Nadisha Mendes and her sister placed an order at Canadian pizza chain Pizza Pizza, but they received more than just a pie with the delivery. The sisters—who are regulars of the chain—ordered shortly after midnight, but it was taking a long time to arrive. And Pizza Pizza offers a guarantee that if an order doesn’t arrive within 40 minutes, it’s free.
Mendes says she called Pizza Pizza’s customer service after it had been 40 minutes to check up on her order: “I am used to our deliveries coming fast. I wanted to call customer service just to confirm that my order went through.” Shortly after, she received a knock on the door from the delivery man, who she put on the phone with customer service “who told him the pizza would be free.” That’s when things took a turn for the seriously uncomfortable.
Minutes later, Mendes received a series of accusatory texts from the delivery driver saying that she “cheated” the system and strategized how to get a free pizza. He called her “pathetic” before launching into a tirade about how she could “lose a few pounds” and shouldn’t be eating pizza late at night. Mendes tells the paper: “It was horrible, I felt that I was being attacked… It wasn’t about the money, I would’ve paid for it, but this is a breach of trust.”
(Photo: Screengrab/Toronto Star)
Mendes claims she had a hard time getting through to someone at Pizza Pizza about the incident, but eventually she received a call from the district sales manager who told her that the delivery man was new hire who didn’t know protocol. Though arguably, any person, new or not, should know that harassing customers via text message is bad for business. The delivery man has since been fired. Consumerist writes that Mendes was offered free food by the chain in the future, but she does not plan on using that credit.
This isn’t the first time a delivery driver has violated a customer’s trust. Earlier this year, Iggy Azalea—the controversial rapper who enjoys dressing up like food—tweeted out that a Papa John’s delivery driver gave out her personal phone number to his family members resulting in the delivery driver’s sister sending the rapper a number of texts. The driver was eventually “disciplined,” but maybe Azalea should have also been disciplined for her sub-par choice of delivery pizza.
[via Toronto Star]