In a recent write up for Food & Wine, restauranteur Ken Friedman of The Spotted Pig explains the upside of a no reservations policy. Friedman points out that diners must go to the bar and hang out while they wait for a table, which generates revenue for the restaurant. Friedman explains,
When Friedman opened the Spotted Pig in 2004, he aimed to create a spot that “feels like a bar, but is run like a restaurant.” Friedman knew he would cash in on his restaurant’s bustling bar scene.
The downside to restaurants not taking reservations? On a recent visit to Franklin Barbecue in Austin, Friedman waited over two hours. Of the experience, he says, “We waited for over two hours. It was torture—my legs hurt, my back hurt, I’m starving, I start to feel faint. It was a taste of my own medicine.“
[via Food & Wine]